“Dear Mr. Marshall,
We own an automotive group with car dealerships all over the nation. We used Pacific Alarms for the first time out at one of our locations in Los Angeles. We had a great experience with the ordering process, the delivery, the installation and the follow-up in between. Our Sales Representative is Kevin Jackson. He was such a joy to work with and is always accommodating. It seemed as though there wasn’t anything Kevin wouldn’t help us with, and he always bent over backwards to make it happen. We look forward to a long-standing relationship with Pacific Alarms and Kevin Jackson. Thank you.” – Mary D. March; 2014
“Dear Mr. Marshall:
I don’t know how often you might receive complaint letters, but I’m here to tell you this one is an “appreciation” letter and, in particular, how much I have appreciated the personal attention and service I have received from Kelly Nelson.
My husband and I started as customers with 20th Century Alarm about 30 years ago with our dear friend, Tim Giarraffa. We received excellent personal attention at that time. When Pacific Alarm took over 20th Century Alarm, we were concerned if we would be given the same considerate, conscientious, personal attention as we had come to know and rely on with 20th Century Alarm.
The recent services we have needed, ie., changing out our keypads and all service connected with that, as well as disconnecting, then reconnecting a secured window that we were changing out, has been exemplary. Kelly Nelson was prompt in getting in touch with me when we first realized we had a keypad problem and we needed the involvement of a Sales Consultant to help us determine exactly what was needed. She has been very cordial, very pleasant and extremely attentive to each detail of the work required, as well as her concern for prompt appointments with service technicians, and working with me in figuring the best way to achieve our goals while keeping the fees under control. She has been a pleasure to work with and always made herself available to us at any time, with questions, or whatever our needs may have been. I must also mention that the technicians that have come to our home, Jonathan and Edgar, have been equally pleasant, cleaned up after themselves, and very respectful of us and our home. I have to mention their manners are wonderful, which speaks volumes about them personally, but also about the people Pacific Alarms employs.
To sum it up, we greatly appreciate Kelly Nelson and the technicians for how our needs were addressed with a personal touch, just the way Tim Giarraffa and his staff would treat us. For all this, we thank Kelly, the techs, and Pacific Alarm Systems. You’re doing a great job. Keep up the good work.”
Very truly yours, – Virginia T. March; 2014
“Kelly Nelson at Pacific Alarm has made the whole alarm installation process easy and comfortable. She has ensured that all requirements and needs are met in a professional, patient and timely manner. She understands the nuances of what moving into a new commercial space entails and I recommend her whole heartedly.” – Yadin L. March; 2014
“After searching for security companies in Malibu CA, I bought an alarm system from Pacific. It was fully wireless and the installation manager programmed the whole thing for me in his office and when I installed the door contacts, motion and the keypad on the wall I was all set. He was very nice to work with me to save me on install charges. Anyone who I’ve spoken to when I call are very professional and I never get a long recording to fumble through when I call. Unlike the other companies I have tried, Pacific is always there when I need them, 24/7!” – Joey M; June 2012
“Pacific Alarm Systems is the best alarm company and have excellent customer service. I highly recommend them.” – Jen C; April 2011
“We’ve used the services of Pacific Alarm for decades. We’ve never had an issue with the hardware other than replacing an old pad. Every five years or so we have the main battery for system backup replaced before anything goes wrong. There was never any hard sell – not upon installation, nor upon subsequent service visits. We were the ones who asked about beefing up the system – which resulted in panic buttons throughout the house. Customer service is great. I never have a problem reaching a tech on the phone to discuss an issue and the techs show up on time, call to let you know how close they are to coming (within a half an hour or so) and they work quickly. AND THE TECHS ARE COMPANY EMPLOYEES! Installation by techs is NOT outsourced to strangers whom you do not know, whom you might not want in your home, unlike at other California security companies. All I can add is that there are so many benefits to going with a local, family-owned firm with its own, trained, loyal and long-term/life-time, well-compensated and benefited employees as opposed to a national security company that spends much of your dollar on national ad campaigns. We’re happy to be with Pacific Alarms!” – WineScout; September 2011
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We offer the highest quality alarm service in the Los Angeles area at very competitive prices. Even though quality is remembered long after price is forgotten, isn’t it nice to know that honest and diligent service is still available.
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