Pacific Alarm System is currently seeking Central Station Operator to Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties:
Essential Duties and Responsibilities.

• Dispatches calls to the proper public safety agency when necessary, after receiving an alarm
• Interprets signals received on alarm signal board that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc.

• Insures that complete and accurate information is entered in the console log as well as on Dispatch and Incident Reports.

• Monitors all accounts in order to ensure customers’ code-in and code-out efficiently.

• Answers the phone promptly and courteously by limiting the response to three rings and assisting the customer immediately with any help they may require.

• Completes a service ticket when a system is malfunctioning and ensures that all pertinent information is entered accurately.

• Maintains the operator log with all the necessary information that occurs during the shift.

• Prepares daily alarm activity and subscriber service reports in a timely manner and runs end of shift
Report to ensure that the next shift is properly informed of possible problems.

• Completes a service checklist on new accounts to ensure that there tested and notifies current customers of all power or equipment failures.

We are a 24-7 365 operation and have the following shift available:
Grave yard 10:00 pm to 06:30 am

Possess excellent communication skills, written and verbal
Basic computer and typing proficiency
Fluent Written/spoken English (Bilingual-Spanish A+
Attention to detail minded
Tem Player & Must be able to multitask
Must have a clean criminal backgroun\
Must be flexible to work holidays and weekends
..
Must be flexible to work overtime when the need arises

Previous dispatching, call center and/or customer service experience preferred
No experience necessary, will train the right candidate.
Starting pay is $10.00 to $11.00 Depending on experience.

 

Function: Installation & Service

Description:

Selected candidate will be responsible for installing, troubleshooting, repairing and programming access control systems, CCTV, digital recorders, and alarm systems for our clients in the Los Angeles, CA area. The ideal candidate shall have good knowledge of all approved products that Pacific Alarm Systems provides within this region.

Requirements:

1. Must have a good understanding of the operation of Pacific Alarm Systems core products such as, but not limited to, card access and CCTV systems.
2. Must be able to work unsupervised to complete most service calls and self-motivated to complete jobs.
3. Can use electronic test equipment to troubleshoot complicated problems.
4. Can troubleshoot basic computer and network problems.
5. High School diploma required.
6. Formal computer / network training or related field experience required.
7. Understands basic electronics (AC, DC, current, voltage, relays).